DID YOU KNOW
• What you don’t know COULD BE HURTING YOU?!
DID YOU KNOW
• The MAJORITY of people who have a negative customer service experience DO NOT
complain to management, but instead complain to AT LEAST 5 OTHER PEOPLE?!
DID YOU KNOW
• That if just 10 customers have complaints that you don’t know about and they tell 5 other
people, you have now lost your 10 original customers, PLUS 50 POTENTIAL
CUSTOMERS?! Can you afford to lose 60 customers?!
DID YOU KNOW
• The Woods Group surveyed mystery shoppers throughout U.S. and 89% of those
surveyed stated that they start family members, friends, co-workers, and etc. to dining,
shopping and/or obtaining services from places where they were rendered favorable
customer service?!
DID YOU KNOW
• Hiring The Woods Group means making a very small investment which could yield your
business GREAT success?!
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